Rental Policies and Practices a NaperMed Brand

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Rental Policies and Practices

Rental Policies and Practices

Ordering, Payment, Terms, Cancellation, Methods, Timelines

Welcome to MassageTableRentals.com, a NaperMed Company! We are here to help with your event and provide high-quality, well-maintained rentals delivered on time to your venue. The guidelines below cover common questions across all items (tables, chairs, chaises, stools, etc.).

Service Standards at MassageTableRentals.com - MassageSupplier.com

We strive for best-in-class, hospitality-level service:

1. Timely tracking information for all shipments

2. Courier services to special locations nationwide, with support for security coordination, white-glove setup when available, notifications, changes, weather issues, and courier communications

3. Multiple warehouses across the USA; typical 2–3 business days in transit. We ship 8 am–2 pm, Monday–Friday.

4. Online ordering with invoice history, printable PDFs, tracking, and order notes/updates

5. Free online quotes 24/7/365 via the “Get a Quote” cart tool; we use the same tool by phone for live FedEx rate pulls

6. Return help with labeled boxes and email support; we can schedule pickups and proactively alert you about missed scans

7. 9-point inspection and cleaning after each rental; if there’s a quality issue, we’ll support you and make it right

When to Order – First Come, First Served

We schedule on a first-come, first-served basis. Ordering early places your event on our warehouse calendar and ensures stock. Larger tables cost more to ship; plan accordingly.

Same-Day Rush: Orders placed after 12 pm Central may incur a Same Day Rush Fee if same-day shipping is required during business hours (Mon–Thu 9 am–5 pm, Fri 9 am–12 pm).

Ship To Addresses

Confirm the Ship To address is complete (contact person, apartment/suite, accurate street number, etc.). Ensure any order notes (gift message box) include special instructions.

Apartments, Suites or Unattended Delivery Addresses

Carriers may not leave high-value rentals at unsecured doors. Please plan delivery when someone can receive it. If needed, we can ship to a FedEx hold location—tell us early; once shipped, changes are harder and may incur fees.

Changes to Rental Orders

We can accommodate changes submitted before 12 pm Central. For changes after 12 pm CST or for shipments already in transit, use our FedEx Special Services: https://massagetablerentals.com/fedex-special-services.html.

Address changes after shipping: We can request the change with FedEx; however, delivery guarantees no longer apply and 24–48 hour delays are possible. If late due to a customer-requested change, rental/shipping fees aren’t refundable.

Refusals & packaging: If equipment is refused at the site, renter remains responsible for shipping and rental. If a return label is lost, we’ll email a new label (no charge), but a missing box incurs fees—see the Special Services page.

Missed pickups: If the equipment isn’t available or labeled for pickup, additional rent may apply. See the Rental Agreement for details.

Undelivered by carrier: We process a refund less shipping fees and a $50 administrative fee. (Note: carriers suspended certain guarantees during COVID.)

Cancellation Policy for Rental Orders

Orders of 1–4 Rental Items

Orders can be canceled if not yet shipped. Once handed to the carrier (typically 2–7 days before event to arrive 1–2 days prior), shipments can’t be stopped. Cancellations in-system are subject to a $50 administrative fee. Orders already shipped and canceled are charged one rental day to cover fulfillment labor; fees also apply to external services.

Orders of 5 or More Rental Items

Orders canceled prior to shipment incur a 20% administrative fee (processing time and payment fees). For 5+ tables we plan 1 prep day, a carrier pickup day, and 2–3 days transit, with arrival 1–2 days prior to rental. Please provide 7 days’ notice (5+ tables) or 14 days (15+ tables). We coordinate closely with FedEx or couriers to support organized delivery and return.

Add-On Orders – Adding More Rental Pieces to an Existing Order

Adding units later is easy. We’ll create an add-on order tied to your original (e.g., add to order #100000333). You’ll receive two invoices, and prep continues on the original reservation. Reducing quantities (partial cancellations) must occur before shipping; once shipped at the original volume, quantities can’t be reduced.

Website & Invoices

All orders are placed on our website, so the person placing the order receives an immediate record of the order number and details. To retrieve an invoice, log in to www.massagetablerentals.com and view your order history. Use the PDF button to print your invoice. For orders over $10,000 from established institutions, we may confirm terms during order review; rental fees must be paid before shipping. Contact Us for assistance.

Payment Methods & Terms

Before we ship: Payment must be received and confirmed so your order arrives before the first rental date.

Order release: All orders must be paid in full—including the security deposit—before release. Payments after the daily cut-off may process the next business day.

First order: Credit card required.

ACH: Available after your first rental; we enable it at the account level on request.

Credit

Visa, MasterCard, Discover, American Express. If a charge is declined, your bank may need to approve it—Contact Us if we can help.

Debit

Processes like credit. Rental + shipping are charged, and the security deposit is charged as a separate line (not just authorized). Using debit can temporarily tie up cash until the deposit refund posts after inspection.

ACH (Checks Not Accepted)

ACH via Square (1.5% fee including deposit): Square invoice emailed in 1–2 business days. Fee applies to the full payment, including deposit. Clears ~24–72 hours. We ship after payment clears This option is not available for first orders, and is set up at an account level.

Customer-Initiated ACH (no fee): Send from your bank/AP; include the order # in the memo. We don’t accept card-initiated ACH. Clears ~24–72 hours. Not available for first orders. Contact us to enable; include your order # in the memo line of your ACH transfer. Use the total on the rental order for ACH amount. Be sure to include the security deposit as well, not shown in the total but shown in the order body.

Refund timing: Refunds are issued after equipment is returned and inspected. ACH and card refunds typically post in 2–5 business days from the refund date (bank/issuer dependent).

Security Deposits

Security deposits cover loss, damage, or missing parts so we can quickly ready rentals for the next event. Current per-piece amounts are listed here, but may be subject to change at any time due to adjusted costs for replacement as prices may adjust in different markets.

Exam Table Rental: $300
Midsize Aluminum Massage Table Rental: $350
Premium Flat Table Rental: $400
Premium Incline Table Rental: $499
Premium Massage Chair Rental: $399
Economy Massage Chair Rental: $350

Deposits are charged at order time and refunded in full upon timely return and inspection. Deposit funds may settle final charges (lost parts, late returns, renter-caused damage). If shipping insurance isn’t purchased and the carrier damages equipment, renter may be responsible for repair/replacement amounts not covered by the carrier.

For orders over $10,000, security deposit terms are determined at order confirmation.

Thank you for choosing MassageTableRentals.com!
If we can help further, please call 800-687-5199 or Contact Us.
We look forward to working with you!