Cancel My Order

Orders of 1-4 Rental Items

For orders of 1 to 4 rental items, can be canceled if it has not yet shipped. However, once the equipment is handed off to the carrier, we can not stop the shipment. Since the equipment arrives 1-2 days prior to the rental day, it will ship 2-7 days prior to the event. Check the order processing notes put into your order to identify the shipping and arrival dates planned for your rental. Since we are not a walk-in rental service for most of our orders, and we ship the equipment you rent, these orders cannot be canceled once they leave the warehouse.

Orders cancelled prior to shipment or after shipping out are subject to a $50 administrative cancellation fee for 1-4 rental units once the order is in our system. We work closely with you, our warehouses and the carriers to manage the preparation of your order for event delivery. We strive to deliver good service, and appreciate your help in planning a smooth and organized delivery and return. Orders already shipped and cancelled are charged one rental day to cover all fulfillment labor costs. The cancellation fee also applies to external services.

Orders of 5 or More Rental Items

Orders cancelled prior to shipment are subject to a 20% administrative cancellation fee, which covers processing time from our team and payment processing fees. The cancellation fee also applies to external services.

For orders of 5 or more tables, we plan for 1 preparatory day in the warehouse, a pickup day by the carrier, and 2-3 days in transit. The equipment also needs to arrive 1-2 days prior to the rental day for volume orders. For orders of 5 or more tables, please provide 7 days notice. For orders of 15 or more tables, please provide 14 days notice. We work closely with you and FedEx or the courier service and plan carefully as we manage the preparation of your order for event delivery. We strive to deliver good service, and appreciate your help in planning a smooth and organized delivery and return.