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Special Shipping
Special shipping and logistics services for our rental customers, which supports our rental services at a high level for every customer.
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Courier Service Adjustments
$0.00These special services are provided on an as needed basis when issues arise during courier pickup and drop off. Our goal is to provide you with excellent service in handling your return. Learn More -
Eye Surgery Warehouse Rush, Ships within 24 hours
$50.00Vitrectomy Rush - Ships within 24 hours. UPS AND FEDEX ARE NOT GUARANTYING EXPEDITED ORDERS DUE TO THE CORONAVIRUS SITUATION. THEY WILL DO THEIR BEST TO GET YOU YOUR SHIPMENT IN THE SPECIFIED TIME. Expedited orders are currently not guaranteed (no refunds are being issued for late shipments) by the carrier and not all products will ship same day during the Coronavirus Pandemic. Learn More -
After Hours Courier Request
$0.00Add this to your cart to request after-hours or weekend delivery. Our team will contact you to confirm availability and send a separate add-on order for the actual service charges. Learn More -
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Add Shipping Insurance to a Rental (Damage Protection)
$0.00Did you order damage protection? The damage protection insures your packages as they ship back to us, covering the replacement cost of your rental item over the $100 insurance included with standard FedEx services. This safeguards your deposit. If you did not purchase insurance and your item is damaged by the carrier, your security deposit may be applied to cover the amount for repair or replacement if the carrier damages your rental while it is in transit. If you did not purchase this insurance and want to add it now, please use this item to add it to your order.
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Pro Volume Warehouse Rush, Ships within 24 hours, 5 or more items
$120.00Pro Equipment Warehouse Rush - Ships within 24 hours - 5 or more items. This fee applies to rush orders that require expedited warehouse handling of less than 24 hours, and is subject to available rental inventory. Learn More -
After-Hours or Weekend Delivery
$50.00Use this item to schedule a delivery via courier before 8 am, or after 5 pm. It may be used for this order, or for a previously placed order. Learn More -
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UPS/FedEx Special Services
$0.00Please select the appropriate special delivery service as needed. Our goal is to provide you with excellent service in handling your return. It includes address changes, pickup changes, lost or damaged packaging services, and other special package and delivery services. Learn More -
Rental Return Assistance
$49.99Need help getting your packages returned? Are they stuck? Maybe you want to get our help right away, to ensure the packages get back to us without a problem! Or, if you did not schedule a pickup with us, and you can't manage the return process on your own, we can help! Just put this item into your cart, and we can jump in to assist you. Learn More
