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Special Shipping
Special shipping and logistics services for our rental customers, which supports our rental services at a high level for every customer.
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Rental Item Exchange Fee, Per Item
$25.00Exchange fee is typically used to exchange an item when the customer is wants a different color, width, padding, or model of equipment than the current item they received. The current rental item meets the promise of the first order, but is not to the customer's taste. Learn More -
Pro Warehouse Rush, Ships within 24 hours
$50.00Pro Equipment Rush - Ships within 24 hours. This fee applies to rush orders that require expedited warehouse handling of less than 24 hours, and is subject to available rental inventory. Learn More -
Return Pickup for Rental Items - FedEx, UPS or GSO
$18.00Simplify and streamline your returns using the return pickup scheduled and overseen by our staff. We can manage the Return Pickup for your rental return. Don't know where the pickup is at the hotel, show, or other event location? Give them a call now so you can make sure you have the right place, time and contact person to fill in these fields. Your pickup can then occur without error or delay, and we will keep you informed of any possible questions or issues along the way. Learn More -
Courier, Local for Eye Surgery Delivery (Chicago Metro/Las Vegas Metro Only)
$50.00Local Courier for Eye Surgery Delivery is a service available for same day or future delivery to approved areas surrounding our Lisle, IL or Las Vegas, NV warehouse locations. Please call us at 800-687-5199 to confirm availability for this service. Drop off will occur within a 4 hour window. Learn More -
Eye Surgery Warehouse Rush, Ships within 24 hours
$50.00Vitrectomy Rush - Ships within 24 hours. UPS AND FEDEX ARE NOT GUARANTYING EXPEDITED ORDERS DUE TO THE CORONAVIRUS SITUATION. THEY WILL DO THEIR BEST TO GET YOU YOUR SHIPMENT IN THE SPECIFIED TIME. Expedited orders are currently not guaranteed (no refunds are being issued for late shipments) by the carrier and not all products will ship same day during the Coronavirus Pandemic. Learn More -
Folding Chair or Trolley Security Deposit, Refundable Upon Return
$50.00Stool, Chair or Trolley Security Deposit - Invoiced separately Learn More -
Hot Towel Security Deposit, Refundable Upon Return
$279.00Hot Towel Security Deposit: Security Deposit A security deposit is required prior to every rental. It is fully refunded upon return of the rental equipment. Rental items that are not returned by the agreed upon return date may be charged to the security deposit if additional rent is due or the rental asset is never returned. Tears, breaks, or missing parts will be repaired or replaced at the expense of a renter that causes this damage. Learn More -
Add Shipping Insurance to a Rental (Damage Protection)
$0.00Did you order damage protection? The damage protection insures your packages as they ship back to us, covering the replacement cost of your rental item over the $100 insurance included with standard FedEx services. This safeguards your deposit. If you did not purchase insurance and your item is damaged by the carrier, your security deposit may be applied to cover the amount for repair or replacement if the carrier damages your rental while it is in transit. If you did not purchase this insurance and want to add it now, please use this item to add it to your order.
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Courier Service Adjustments
$0.00These special services are provided on an as needed basis when issues arise during courier pickup and drop off. Our goal is to provide you with excellent service in handling your return. Learn More -
Courier Delivery Upgrades
$0.00Courier delivery upgrades for inside delivery, equipment setup, after hours and weekend service, or parking for courier. Learn More
