Special Shipping and Logistics

Did you order damage protection? The damage protection insures your packages as they ship back to us, covering the replacement cost of your rental item over the $100 insurance included with standard FedEx services. This safeguards your deposit. If you did not purchase insurance and your item is damaged by the carrier, your security deposit may be applied to cover the amount for repair or replacement if the carrier damages your rental while it is in transit. If you did not purchase this insurance and want to add it now, please use this item to add it to your order.

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Courier Service for Local Delivery Learn More

These special services are provided on an as needed basis when issues arise during courier pickup and drop off. Our goal is to provide you with excellent service in handling your return. Learn More

Courier, Add Miles Over 25 Base Learn More

Use this item to schedule a delivery via courier before 8 am, or after 5 pm. It may be used for this order, or for a previously placed order. Learn More

Vitrectomy Rush - Ships within 24 hours. UPS AND FEDEX ARE NOT GUARANTYING EXPEDITED ORDERS DUE TO THE CORONAVIRUS SITUATION. THEY WILL DO THEIR BEST TO GET YOU YOUR SHIPMENT IN THE SPECIFIED TIME. Expedited orders are currently not guaranteed (no refunds are being issued for late shipments) by the carrier and not all products will ship same day during the Coronavirus Pandemic. Learn More

Insurance Form Request for Eye Surgery Recovery Rental (after order placed) Learn More

Pro Equipment Warehouse Rush - Ships within 24 hours - 5 or more items. This fee applies to rush orders that require expedited warehouse handling of less than 24 hours, and is subject to available rental inventory. Learn More

Pro Equipment Rush - Ships within 24 hours. This fee applies to rush orders that require expedited warehouse handling of less than 24 hours, and is subject to available rental inventory. Learn More